PATIENT HANDBOOK

Access to Staff After Hours

Access to SOAR staff is available for emergencies 24 hours a day, 7 days a week.

• Just call the regular number for the clinic during regular business hours.
• After regular business hours SOAR has an answering service that you can leave a massage with and the service will contact an on call employee for support. Return calls after hours will be for emergencies only, all other messages left will receive a return call the following business day.
• Emergencies typically involve issues of dosing and/or hospitalization which need to be addressed immediately.  Scheduling or rescheduling appointments are not emergency situations.
• Patients with physical health emergencies need to contact or go to the nearest hospital emergency room.
• Patients with mental health emergencies need to contact or go to the nearest mental health provider. SOAR has a cooperative agreement with Glenbrook Hospital and the number is available from a SOAR Staff member at your request.